TIMELESS AND LUXURIOUS FASHION FOR WOMEN

RETURN & EXCHANGE POLICY
You may return unworn or unwashed merchandise purchased online from Loraincroft.com by mail within 14 days (no exceptions) of delivery for a full refund or exchange of the purchase price. All returned merchandise should include the original receipt, packaging, tags, and must be in the same condition as when it was received.

Items damaged due to customer abuse or negligence will not be accepted.


RETURN/EXCHANGE BY MAIL
To return an item, please follow the instructions on the back of your packing slip. Please complete the form included in the box and enclose it with your returned merchandise. The merchandise must be returned with box, in order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit. Ship your return using the return label enclosed in your shipment.

If you do not have your packing slip, please contact us at 212 631 0341 (From 10 AM to 5 PM EST Monday through Friday) or by Email at: lorainc8@aol.com


We recommend that all returns and exchanges be sent by FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, or damaged during the return process. All refunds will be issued in the form of the original payment.


Shipping Policy
All orders are shipped 2-3 weeks from order date

Carriers
We use the following carrier to deliver our orders: FedEx


Tracking your order Once your order has been shipped, we email you the tracking confirmation number.

Shipping Rates :
FREE SHIPPING











lorain croft return & exchange policy